Effective Date: April 4, 2025

Epic Pain Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, https://epicpainsolutions.com/, or use our services.

By using our website, you consent to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: When you place an order, register an account, or contact us, we may collect personal details such as your name, email address, phone number, shipping and billing addresses, and payment information.
• Non-Personal Information: We may gather non-identifiable data such as browser type, operating system, IP address, and browsing behavior to improve user experience and website performance.
• Cookies and Tracking Data: We may use cookies, web beacons, and similar technologies to collect information about how you interact with our website. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

• To Process Transactions: To process and fulfill purchases, send order confirmations, and provide customer support.
  
• To Communicate with You: To send service-related emails, marketing materials (if opted in), and respond to inquiries.
  
• To Improve Our Website & Services: To enhance website performance, analyze trends, and develop new products.
  
• To Comply with Legal Obligations: To meet legal, regulatory, and compliance requirements.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following cases:

• With Service Providers: We may share information with third-party vendors who help us operate our website, process payments, fulfill orders, and provide marketing services. These providers are contractually obligated to protect your data.
  
• Legal Compliance: We may disclose personal information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or investigate fraud or security threats.
  

4. Your Rights Under GDPR & CCPA

Depending on your location, you may have rights under laws such as the General Data Protection Regulation (GDPR) if you are in the European Economic Area (EEA) or the California Consumer Privacy Act (CCPA) if you are a California resident.

Your Rights Under GDPR (For EEA Users)

If you are located in the EEA, you have the right to:

• Access the personal data we hold about you.
  
• Request Correction of inaccurate or incomplete data.
  
• Request Deletion of your data ("Right to be Forgotten").
  
• Restrict or Object to certain processing activities.
  
• Data Portability, meaning you can request a copy of your data in a structured format.
  
• Withdraw Consent if we are processing your data based on consent.
  

To exercise any of these rights, please contact us at sales@epicpainsolutions.com.

Your Rights Under CCPA (For California Residents)

If you are a California resident, you have the right to:

• Know what personal data we collect and how we use it.
  
• Request deletion of your personal information.
  
• Opt out of the sale of personal information (Note: We do not sell personal data).
  
• Non-Discrimination for Exercising Your Rights (we will not deny you services for exercising your rights).
  

To make a CCPA request, please contact us at sales@epicpainsolutions.com.

5. Data Retention & Security

We retain your personal data only as long as necessary for the purposes described in this Privacy Policy. We implement industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your information.

However, no online transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

7. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal data from children. If we discover that we have collected data from a minor, we will take steps to delete it immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated Effective Date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Phone: (435) 562-1393
• Email: sales@epicpainsolutions.com
• Mailing Address: 65 East 400, Ephraim, UT, United States, Utah

By using our website, you acknowledge that you have read and agree to this Privacy Policy.