Frequently Asked Questions
We know you may have some questions about Epic Pain Solutions, from how our products work to shipping and returns. Below, you'll find answers to the most common inquiries to help you get the relief you need without any hassle. If you don’t see your question here, feel free to reach out to our customer support team for further assistance.
Products & Relief Creams
How does Epic Pain Solutions work?
Epic Pain Solutions combines high-dose hemp extract, arnica, and a blend of essential oils to target inflammation and pain. The fast-absorbing, non-greasy formula penetrates deep into muscles, joints, and ligaments for quick relief.
Can I use this product if I have sensitive skin?
Yes, our formula is made with natural, plant-based ingredients. However, we recommend testing a small amount on the inside of your wrist before applying it to larger areas to ensure no adverse reactions.
Is this product safe for daily use?
Absolutely! Epic Pain Solutions is designed for daily use and is 100% drug-free, so you can apply it as often as needed.
Can I use Epic Pain Solutions alongside other medications?
Since our formula contains no NSAIDs, steroids, or other drugs, it’s generally safe to use with other medications. However, we recommend consulting your healthcare provider for advice specific to your situation.
How long will it take to feel relief?
Most users experience relief within minutes of applying the cream, thanks to our fast-acting, high-dose ingredients.
Where should I avoid applying the product?
Do not apply to broken skin, near the eyes, or mucous membranes. Always do a patch test before applying to larger areas.
Shipping & Tracking
Where do you ship?
We currently ship across the United States, including Alaska and Hawaii. Unfortunately, we do not offer international shipping at this time.
How long will my order take to arrive?
Orders typically ship within 1-2 business days, and delivery usually takes 3-7 business days, depending on your location. You’ll receive tracking information once your order is shipped.
How much does shipping cost?
Shipping costs are calculated based on the weight of your order and your location. Free shipping is available on orders over $50.
Can I track my order?
Yes, once your order has shipped, we’ll send you a tracking number via email so you can follow your package’s journey to your door.
What if my package is delayed or lost?
If your package is delayed or seems to be lost in transit, please contact our customer support team, and we’ll work with the carrier to resolve the issue as quickly as possible.
Returns & Refunds
What is your return policy?
We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, you can return the product within 30 days of receipt for a full refund. Please note that the product must be in its original packaging and unused condition to qualify for a refund.
How do I start a return?
To initiate a return, please contact our customer service team at sales@epicpainsolutions.com. We’ll provide you with return instructions and a shipping label if necessary.
Will I have to pay for return shipping?
Return shipping is free if the product arrives damaged or defective. For other returns, the cost of return shipping may be deducted from your refund unless otherwise specified.
How long does it take to process a refund?
Once we receive your returned product, we’ll process your refund within 3-5 business days. Refunds will be issued to the original payment method, and depending on your bank, it may take an additional 3-7 days for the funds to appear in your account.
Can I exchange a product?
We do not offer direct exchanges at this time. If you’d like a different product, please return your original purchase for a refund and place a new order.